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Whether you are new to Geneva, relocating, or just need to update your utility billing information, the City’s Finance Department is here to help. Both residential and commercial customers can start or stop utility services by filling out the appropriate form below. You will need the service address of the property that you wish to move in or out of. Please note that the City of Geneva does not service addresses in the Mill Creek subdivision.
Are you are moving into a home (house, apartment, townhome, condominium) within Geneva? We welcome you to Geneva. You can notify the Finance Department to start your home's utility services and open your utility account by filling out the Residential Start Service form.
Are you moving out of a home (house, apartment, townhome, condominium) within Geneva? We are sorry to see you go. You can notify the Finance Department to stop your home's utility services and close utility account by filling out the Residential Stop Service Form.
Any utility account customer who have a name change, new phone number, or new email address, can make sure the City has the most current information on file for your utility billing account. Please do not use this form to transfer service.
New commercial, retail, service, and industrial customers moving to the City can notify the Finance Department to establish utility services by filling out the Commercial Start Service Form.
Looking to relocate or close your business? Commercial, retail, service, and industrial customers can notify the Finance Department to terminate utility services by filling out the Commercial Stop Service Form.
If you are looking to install electric service for a newly constructed home or commercial/industrial property, you also must contact the City’s Public Works Department Electric Division at 630-232-1503 and speak with Jennifer Hilkemann, Manager of Distribution Construction & Maintenance. She also can be reached by email.