Powering Up

Geneva owns and operates its own electric utility, and we take great pride in providing reliable electric service to our residents and businesses. However, like all utilities, we are susceptible to outages caused by bad weather, animals, equipment issues and more.

This blog is designed to provide updates on what caused outages after service has been restored. Large-scale power outage updates will be posted in real-time on the City's Alert Center on the our website homepage. Customers can subscribe to receive these updates via Notify Me.

People looking to report outages to the City should call the Public Works Electric Division at 630-2321503 during normal business hours and the Police Department at 630-232-4736 after-hours, weekends and holidays. The City's online request tracker system and social media accounts are not monitored 24 hours a day.

Aug 22

[ARCHIVED] Public Works - Aug. 21 Power Outage

The original item was published from August 22, 2023 2:29 PM to September 1, 2024 12:00 AM

The Geneva Public Works Department received kudos from several residents via Facebook for the quick response to an Aug. 21 power outage, which started after a contractor's truck crane inadvertently took out power lines and damaged electric poles. The outage impacted 593 customers in the Pepper Valley subdivision and the surrounding area.

Thank you for this update. Although I live in the north side of Chicago, my elderly father still lives in Pepper Valley. So I've been keeping close tabs on this. The update is greatly appreciated.
Kevin M.

Thank you City of Geneva for the updates and thanks to our wonderful Geneva Public Works team.
Gail G.

Thank you!!! The power is back. You guys ROCK!!!!
Debbie M.

Thank you City of Geneva for getting us back up and running!!
Jessica Z.

Lincoln and James thank you!!
Estelle S.

If you have positive feedback you would like to share regarding an experience you had with any of our City departments, we would love to hear it. Just send us an email.

Tag(s): Public Works, Power Outage, Kudos To City Employees