The City of Geneva is continuing to collect water service line material information for customers within our community to update an interactive water service line map, in accordance with the Illinois Environmental Protection Agency regulations.
Water lines running from the water main outside to the water meter inside a property can be copper, lead, galvanized, iron, or PVC. The City has historic data for service lines that derive from maintenance records and service inspections. However, about 500 remaining Geneva homes still need to be identified. They are generally located:
Chalmers to Division streets and the Fox River to East Side Drive; and
Easton Avenue to the St. Charles border and Pine Street to the Fox River.
Starting in March, Geneva Public Works Department employees will be placing door hangers on homes where the City does not have water service material information. Door hangers will be distributed in stages throughout 2023.
The door hanger will notify residents to contact Public Works to schedule an appointment for City staff to identify the service line material. Appointments can be made by contacting the Public Works Water Division by phone at 630-232-1551 or by sending an email. No City employee will enter a home without the resident scheduling an appointment.
Public Works employees will be wearing City of Geneva attire, carrying City IDs, and driving marked City vehicles while distributing door hangers and attending scheduled residential appointments.
Residents who are knowledgeable in determining the service line material can call Public Works to report the necessary information over the phone or submit details online without the need for an appointment.
Residents also can send a photo via email of their water service line entering the property near their water meter. If Public Works cannot identify the service line material from the photo, an appointment will be necessary.
For more information, contact the City’s Water Division Superintendent Bob VanGyseghem by phone at 630-232-1503 or send him an email.