An underground cable (outside of Geneva) that provided power to two of our substations failed Feb. 18 leaving 3,239 west side customers without electricity for about an hour. So what is the best way to report this type of outage to the City?
First, see if your neighbors have power or if the street lights are still working. If they are, check your electrical panel for a blown fuse or tripped circuit breaker. If the power still is out during:
Normal business hours
Call the Geneva Public Works Department Electric Division
at 630-232-1503 or report the concern online on our website
or our mobile app
. Take note Public Works is open between 7 a.m. and 4 p.m. Monday to Friday.
After-hours or weekends
Call the Geneva Police Department
non-emergency number at 630-232-4736. Police will report the outages to the Electric Division. This is more effective than using our online request tracker system or social media accounts, which are not monitored 24 hours a day.
Last weekend, more than 45 online requests came in via request tracker and social media. We certainly understand the convenience of technology, but picking up the phone to call after-hours can help us pinpoint and potentially resolve problems more efficiently. Thank you for your cooperation.