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The Geneva Police Department is warning residents of a telephone scam where “ComEd representatives” would threaten to disconnect power service unless late payments were made over the phone.
Within a two-hour period June 20, six Geneva electric customers reported to the City receiving these type of phone calls. These calls are a scam, and people should not make a payment or provide financial information to the caller.
Commonwealth Edison is not Geneva’s electric utility provider. The City owns and operates its own electric utility and would not call or demand payment over the phone. Residents and business owners can check the status of their utility bill account by visiting the City’s website. If people have doubts about the validity of any call regarding their bill, do not hesitate to contact the City of Geneva Finance Division at 630-232-0854 or visit the office from 8 a.m. to 5 p.m. Monday to Friday at 15 S. First St.
As a general rule, the safest practice is to not provide financial or personal information over the phone, especially if the telephone call is unsolicited. If people are unsure as to whether the call is legitimate, they should advise the caller they will need to contact them later, hang up and then check their account status.
Residents also can report suspicious phone calls to the Geneva Police Department at 630-232-4736.