The City of Geneva continues its commitment to be mobile-friendly with the rollout of a new look website this week.
The new www.geneva.il.us has a sleek mobile-responsive design, which provides visitors using a computer, phone or tablet the same customer service experience no matter the screen size. Previously, the City’s mobile-lite website was void of photos and videos and limited other features for mobile users.
Geneva revamped its website after tracking about 50 percent of the City’s total online traffic stems from mobile devices, a number that is expected to grow in the future. In January, the City launched the “Go Geneva” mobile app to provide people with instant access to key community information.
“The City of Geneva’s website is the hub of all our communication efforts,” Communications Coordinator Kevin Stahr said. “With many people dialed in to their smartphones, it was imperative the City offer an enhanced mobile-responsive website that will be a resource for residents, merchants and stakeholders to stay connected with their community.”
The most notable change visitors will see is the City’s homepage, which brings a more visually compelling layout. Visitors can utilize quick access buttons to find meeting agendas, subscribe for website notifications, report concerns online, pay utility bills and discover the many businesses and restaurants that define Geneva. The City’s news section, calendar and spotlight sections have all been expanded to keep people in the loop about the latest happenings in Geneva.
The new website also provides an enhanced customer service experience for residents wanting to submit online requests for City services. Previously, people using the City’s Request Tracker system on their mobile device filled out a generic form that had to be reassigned by City staff to the correct department. Now, mobile users will see a menu of different City departments with specific categories – similar to the desktop version – that they can select to file a request directly to the appropriate staff members to address.
Residents are reminded that Request Tracker is not monitored 24 hours a day. Emergency calls should be made to 911. Power outages and other City service requests taking place after-hours, weekends or holidays should be reported to the Police Department’s non-emergency number at 630-232-4736. Police will then dispatch the proper department personnel.
With the City’s global navigation at the top of the page remaining the same, visitors familiar with our website will find news, information and City services without difficulty.
The City’s last website upgrade took place in 2013.