FAQs • Geneva, IL • CivicEngage

I had a card left at my home to read my own water or electric meter. Why did this happen?: Occasionally the meter reader is unable to read your meter due to over grown bushes, locked gates, obstruction to the meter area, or a dog in the yard. We ask that you read your water meter in the basement for the most accurate reading of your meter.

▼
Water Division

1. There is water bubbling up in my yard. What should I do?: Bubbling or pooling water can indicate a service leak or a water main break. Contact the Water Division at 630-232-1551 between 7 a.m.and 4 p.m. Monday through Friday. If this occurs after hours, call the non-emergency Police Department number at 630-232-4736.

2. How does my meter get read?: The City of Geneva has three meter readers that read both the electric and water for our residents. The meter readers carry electronic devices that are downloaded to the billing system and billed each month. The City is in the process of changing out meters in areas to accommodate an electronic retrieval system. This system will enable the meter reader to simply walk by your home and electronically pick up the read.

3. I had a card left at my home to read my own water or electric meter. Why did this happen?: Occasionally the meter reader is unable to read your meter due to over grown bushes, locked gates, obstruction to the meter area, or a dog in the yard. We ask that you read your water meter in the basement for the most accurate reading of your meter.

4. Where does our City water come from?: The City provides water from both deep and shallow wells. Since 2008, the City of Geneva’s water treatment plant has been in operation. Our website has more information about the City's water treatment plan.

5. I am experiencing low water pressure in my home. What should I do?: There are occasions where the screens inside your faucets have sediment that gathers in them. These screens can be replaced or rinsed and then re-installed. If this problem continues, please contact us at 630-232-1551 between 7 a.m.and 4 p.m. Monday through Friday or you can "Report a Concern" on our website homepage.

6. What would cause a sewer gas smell to come up from my drain?: When a drain becomes dry, sewer odors can enter the residence. If you experience sewer odors in your home, check your basement or utility room floor drain, add a gallon or two of water if you think it is dry. Should this problem persists,"Report a Concern" on our website homepage or call the Water Department at 630-232-1551 for assistance.

7. I am moving into the City of Geneva, and I would like to set up my services. Where should I call?: The City of Geneva provides Water, Sewer and Electric for our residents. Please contact the Finance Division at 630-232-0854. The Finance Division's hours of operation are 8 a.m. to 5 p.m. Monday through Friday.

8. I am moving into unincorporated Geneva (Mill Creek). How do I set up my water service?: The City of Geneva does not service Mill Creek. Mill Creek Reclamation District provides its residents with water. Contact them at 630-208-9898 with questions on the setup of water services. For other service information, visit Kane County's Mill Creek SSA web page.