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1. How do I start and/or stop my utility (electric, water and sewer) service?

The City of Geneva requires a minimum notification period of two business days to start and/or stop utility service. There are two ways you can start/ stop your utility service:

• Submit an online form to the City; or
• Visit the Finance Department at 15 S. First St. Business hours are 8 a.m. to 4:30 p.m. Monday to Friday.

2. How do I pay for my utility bill?

The easiest way to make a payment is using the City’s secure portal. Customers can use a credit card (Visa, MasterCard, Discover, and American Express) to pay their bill immediately, schedule a payment or set up reoccurring payments.

The portal also accepts eCheck transactions, which are similar to autodraft but these one-time payments can be managed by the customer.

For those looking for other options outside of online payments, customers can:

• Mail a check payable to the City of Geneva, Dept. #8050, P.O. Box 87618, Chicago, IL 60680-0618
• Visit the Finance Department, which is open from 8 a.m. to 4:30 p.m. Monday to Friday
• Call the City's interactive voice response system at 877-875-2709 (have your account number ready)
• Place a check in an envelope at any City dropbox by 7.30 a.m. at the following locations:
  
  
  1. Behind City Hall – 22 S. First St. (enter off State Street and proceed south towards James Street)
  2. Fire Station No. 1 – 200 East Side Drive
  3. Fire Station No. 2 – 2530 Fargo Blvd.
  4. Drop slot outside of the Finance Department, 15 S. First St.

3. I received a yellow "Past Due Notification Letter," can I make payment arrangements?

Prior to receiving the yellow notice, you would have received a white “Past Due” letter indicating that you can make payment arrangements. However, upon receiving the yellow “Past Due” notice, no payment arrangements can be made. You are required to pay the balance due in full to prevent your utility service from being disconnected. Payment in full (including penalties and reconnection fees) must be made in cash, cashier’s check, money order or credit card either by calling 630-232-0854 or in-person from 8 a.m. to 4:30 p.m. Monday through Friday at the Finance Department, 15 S. First St., Geneva. Please do not pay online or use the drop boxes.

4. My utility service has been disconnected, what should I do?

The utility service can be reconnected if your delinquent utility account balance has been paid in full (including penalties and reconnection fees) with cash, money order, certified check or credit card. Checks will not be accepted. Payments can be made in person at the Finance Department, 15 S. First St., or by calling 630-232-0854.

A reconnection fee will be assessed to your account based on the time/day service was reinstated:

• $75 between 7 a.m. and 2:30 p.m.;
• $250 between 2:30 p.m. and 9:59 p.m.; and
• $300 on a Sunday or on a designated City holiday. 

After business hours, payments can be made at the Geneva Police Department, 20 Police Plaza, or by calling 630-232-4736.

5. What if I dispute a charge on my City utility bill?

If you have a discrepancy on your bill, please notify the Finance Department staff prior to the next billing date by calling 630-232-0854 from 8 a.m. to 4:30 p.m. Monday to Friday. Our staff will be happy to help resolve the situation accordingly.

6. I made a payment through my bank's Online Bill Pay service. Why did I receive a late penalty?

Your financial institution may offer a service, often known as online bill pay, that allow customers to make bill payments without having to write a check and mail them. Often, the financial institution will withdraw money from your account and remit the payment to the City. Depending on your financial institution, the method they send your utility bill payment can vary and it can take several days or possibly weeks to reach us. If we do not receive a payment by the due date, a late penalty is assessed and applied to your account. The delay in receiving the payment can potentially cause an disconnection in service due to non-payment. Please allow additional time for online bill pay to process when you submit your request through your financial institution.

7. What are the current electric rates?

Check the City’s website for the current electric rates.

8. What are the current water and sewer rates?

Check the City’s website for the current water and sewer rates.

9. How do I check my water usage?

The City’s website has directions on how to check your water usage.

10. How do I check for water leaks?

Find directions online for how to check for water leaks.

11. Who are the utility service providers within City of Geneva?

The City of Geneva provides and bills for electric, water, wastewater utility services provided within City boundaries. The Mill Creek subdivision is not located within the City of Geneva's boundaries.

The other utility service providers are:
• Nicor Gas
• Lakeshore Recycling Systems (Trash & Recycling)
• AT&T
• Comcast
• MetroNet

12. What is the cost of recycling?

Recycling is provided at no cost to the resident. It is collected each week by Lakeshore Recycling Systems. If you should need a recycling cart, please contact Lakeshore at 630-581-8650 or via email.

13. Who provides garbage pickup service?

Weekly garbage pickup service is provided by Lakeshore Recycling Systems. Learn more about the refuse services offered to Geneva residents.