How do I start and/or stop my utility (electric, water and sewer) service?

The City of Geneva requires a minimum notification period of two business days to start and/or stop utility service. There are two ways you can start/ stop your utility service:

• Submit an online form to the City; or

• Visit the Finance Department at 15 S. First St. Business hours are 8 a.m. to 5 p.m. Monday to Friday.

You will be required to pay a refundable security deposit upon completion of the application process which is refunded upon completion of two-year period of good payment history. A letter will be sent to the new address requesting payment of the utility deposit.

Show All Answers

1. How do I start and/or stop my utility (electric, water and sewer) service?
2. How do I pay for my utility bill?
3. I received a yellow "Past Due Notification Letter," can I make payment arrangements?
4. My utility service has been disconnected, what should I do?
5. What if I dispute a charge on my City utility bill?
6. What are the current electric rates?
7. What are the current water and sewer rates?
8. How do I check my water usage?
9. How do I check for water leaks?
10. Who are the utility service providers within City of Geneva?
11. What is the cost of recycling?
12. Who provides garbage pickup service?