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1. How do I start and/or stop my utility (electric, water and sewer) service?

The City of Geneva requires a minimum notification period of two business days to start and/or stop utility service. There are two ways you can start/ stop your utility service:

• Submit an online form to the City; or
• Visit the Finance Department at 15 S. First St. Business hours are 8 a.m. to 4:30 p.m. Monday to Friday.

You will be required to pay a refundable security deposit upon completion of the application process which is refunded upon completion of two-year period of good payment history. A letter will be sent to the new address requesting payment of the utility deposit.

2. How do I pay for my utility bill?

The City of Geneva offers the following methods:

• Online through the City’s secure website via credit card (Visa, MasterCard, and Discover)
• Sign up for automatic payment via bank account
• Mail your check payable to the City of Geneva, Dept. #8050, P.O. Box 87618, Chicago, IL 60680-0618
• In-person at the Finance Department, which is open from 8 a.m. to 4:30 p.m. Monday to Friday
• Call the Finance Department at 630-232-0854 via credit card (Visa, MasterCard, Discover, and American Express) 
• Place your payment in an envelope at any dropbox by 7.30 a.m. at any of the locations:
  
  
  1. Behind City Hall – 22 S. First St. (enter off State Street)
  2. Fire Station No. 2 – 2530 Fargo Blvd.
  3. Fire Station No. 1 – 200 East Side Drive
  4. Drop slot outside of the Finance Department, 15 S. First St.

3. I received a yellow "Past Due Notification Letter," can I make payment arrangements?

Prior to receiving the yellow notice, you would have received a white “Past Due” letter indicating that you can make payment arrangements. However, upon receiving the yellow “Past Due” notice, no payment arrangements can be made. You are required to pay the balance due in full to prevent your utility service from being disconnected. Payment in full (including penalties and reconnection fees) must be made in cash, cashier’s check, money order or credit card either by calling 630-232-0854 or in-person from 8 a.m. to 4:30 p.m. Monday through Friday at the Finance Department, 15 S. First St., Geneva. Please do not pay online or use the drop boxes.

4. My utility service has been disconnected, what should I do?

The utility service can be reconnected if your delinquent utility account balance has been paid in full (including penalties and reconnection fees) with cash, money order, certified check or credit card. Checks will not be accepted. Payments can be made in person at the Finance Department, 15 S. First St., or by calling 630-232-0854.

A reconnection fee will be assessed to your account based on the time/day service was reinstated:

• $75 between 7 a.m. and 2:30 p.m.;
• $150 between 2:30 p.m. and 11:59 p.m.; and
• $200 between midnight and 6:59 a.m., on a Sunday, or on a designated City holiday. 

After business hours, payments can be made at the Geneva Police Department, 20 Police Plaza, or by calling 630-232-4736.

5. What if I dispute a charge on my City utility bill?

If you have a discrepancy on your bill, please notify the Finance Department staff prior to the next billing date by calling 630-232-0854 from 8 a.m. to 4:30 p.m. Monday to Friday. Our staff will be happy to help resolve the situation accordingly.

6. What are the current electric rates?

Check the City’s website for the current electric rates.

7. What are the current water and sewer rates?

Check the City’s website for the current water and sewer rates.

8. How do I check my water usage?

The City’s website has directions on how to check your water usage.

9. How do I check for water leaks?

Find directions online for how to check for water leaks.

10. Who are the utility service providers within City of Geneva?

The City of Geneva provides and bills for electric, water, wastewater utility services provided within City boundaries. The Mill Creek subdivision is not located within the City of Geneva's boundaries.

The other utility service providers are:
• Nicor Gas
• Lakeshore Recycling Systems (Trash & Recycling)
• AT&T
• Comcast
• MetroNet

11. What is the cost of recycling?

Recycling is provided at no cost to the resident. It is collected each week by Lakeshore Recycling Systems. If you should need a recycling cart, please contact Lakeshore at 630-581-8650 or via email.

12. Who provides garbage pickup service?

Weekly garbage pickup service is provided by Lakeshore Recycling Systems. Learn more about the refuse services offered to Geneva residents.