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Reporting Outages
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Public Works Electric Division at 630-232-1503

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Police Department at 630-232-4736.

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Geneva owns and operates its own electric utility, and we take great pride in providing reliable service to our community. However, like all utilities, we are susceptible to outages stemming from bad weather, animals and more. This blog is designed to provide updates on what caused outages after service has been restored. Large-scale incidents will be posted in real-time on the City's website homepage. Subscribe for "Community Alerts" via Notify Me.

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Feb 09

Randall Square & Pepper Valley - Feb. 6

Posted on February 9, 2026 at 10:27 AM by Kevin Stahr

Nearly 1,200 Geneva customers in the Peppery Valley and Randall Square subdivisions lost power at 2:04 p.m. Feb. 6 due to a faulty underground cable.

The cable fault disrupted service to the City's South Street electric substation. The outage impacted residential customers in the two subdivisions and some businesses along the Randall Road corridor.

Geneva Public Works crews were able to isolate the bad section of cable and restored service to 93% of the affected customers by 2:34 p.m. The last remaining customers in the Randall Square subdivision were brought back online by 4:22 p.m.

Tag(s): Randall Square, Randall Road, Powering Up Blog, Power Outage, Pepper Valley, Geneva Public Works

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