The City of Geneva requires a minimum notification period of two business days to start and/or stop utility service. There are two ways you can start/ stop your utility service:

• Submit an online form to the City; or
• Visit the Finance Department at 15 S. First St. Business hours are 8 a.m. to 4:30 p.m. Monday to Friday.

The easiest way to make a payment is using the City’s secure portal. Customers can use a credit card (Visa, MasterCard, Discover, and American Express) to pay their bill immediately, schedule a payment or set up reoccurring payments.

The portal also accepts eCheck transactions, which are similar to autodraft but these one-time payments can be managed by the customer.

For those looking for other options outside of online payments, customers can:

• Mail a check payable to the City of Geneva, Dept. #8050, P.O. Box 87618, Chicago, IL 60680-0618
• Visit the Finance Department, which is open from 8 a.m. to 4:30 p.m. Monday to Friday
• Call the City's interactive voice response system at 877-875-2709 (have your account number ready)
• Place a check in an envelope at any City dropbox by 7.30 a.m. at the following locations:
  
  
  1. Behind City Hall – 22 S. First St. (enter off State Street and proceed south towards James Street)
  2. Fire Station No. 1 – 200 East Side Drive
  3. Fire Station No. 2 – 2530 Fargo Blvd.
  4. Drop slot outside of the Finance Department, 15 S. First St.

Prior to receiving the yellow notice, you would have received a white “Past Due” letter indicating that you can make payment arrangements. However, upon receiving the yellow “Past Due” notice, no payment arrangements can be made. You are required to pay the balance due in full to prevent your utility service from being disconnected. Payment in full (including penalties and reconnection fees) must be made in cash, cashier’s check, money order or credit card either by calling 630-232-0854 or in-person from 8 a.m. to 4:30 p.m. Monday through Friday at the Finance Department, 15 S. First St., Geneva. Please do not pay online or use the drop boxes.

The utility service can be reconnected if your delinquent utility account balance has been paid in full (including penalties and reconnection fees) with cash, money order, certified check or credit card. Checks will not be accepted. Payments can be made in person at the Finance Department, 15 S. First St., or by calling 630-232-0854.

A reconnection fee will be assessed to your account based on the time/day service was reinstated:

• $75 between 7 a.m. and 2:30 p.m.;
• $250 between 2:30 p.m. and 9:59 p.m.; and
• $300 on a Sunday or on a designated City holiday. 

After business hours, payments can be made at the Geneva Police Department, 20 Police Plaza, or by calling 630-232-4736.

If you have a discrepancy on your bill, please notify the Finance Department staff prior to the next billing date by calling 630-232-0854 from 8 a.m. to 4:30 p.m. Monday to Friday. Our staff will be happy to help resolve the situation accordingly.